Curtis Sport Connection, we are committed to your total satisfaction with any purchase. If you are not completely satisfied, we want to hear about it and take care of it in an appropriate and timely manner. New used products can be returned for 10 days from the date of purchase or 10 days of receiving the item. You will need a return authorization number. Any items returned from a free shipping promotion will have the original shipping amount deducted from the refund. Used items can be returned and put on consignment. Special Orders on non stock items are not returnable. All order will be refunded back to your original payment method. Shipping charges are not refundable on any purchases.
Shipping charges are quoted directly from Fedex, USPS or trucking company. All items are shipped according to the purchasers request.
Items shipped via Fedex and USPS will have signature confirmations assigned to the package. Please be sure to have the item shipped to an address where the item can be dropped off in a secure location. Curtis Sport Connection and the shipping companies we use are not responsible for items stolen after they have been delivered.
All oversized items will be shipped via a trucking company. Purchaser must be available to accept and sign for a truck shipment. Shipments shipped via a trucking company must be fully inspected upon receiving and before signing for the package. Compensation for damage found after the package has been signed for may not be recoverable.
Windsurfing packages shipping quotes are to a business or freight terminal. Contact us if you need home delivery.
Additional freight charges will be added if the freight company has limited access or has to make repeated attempts to deliver.
PLEASE OPEN AND INSPECT ALL PACKAGES FULLY. Note any marks or dents on boxes for hidden damage.
Warranties vary from manufacturer to manufacturer. Most are from ninety days to one year. Warranty items will be returned at customers expense. Replacement item will be shipped at no charge.
Any items returned from a free shipping promotion will have the original shipping amount deducted from the refund.
All new Items are shipped with Insurance. If you have damage please file a claim with the shipper.
Consignment and Used or Demo Items:
Customer gets 70% of sale. No warranty on used or demo items.